Yoyo Crown Privacy Policy

Yoyo Crown Privacy Policy

Last updated: 17 September 2026

Business identity

Registered company: YOYO CROWN (Pty) LTD
Company registration number: 2026 / 741818 / 07
Founder & Owner: Tadinashe Nathan Mupanduki
Business address: 49 Cook Street, Vasco Estate, Cape Town, Western Cape, 7460, South Africa
Telephone: +27 67 739 7169

1. Purpose

This policy explains how Yoyo Crown collects, uses, discloses, retains and protects personal information in connection with the website, orders, customer support and marketing.

2. POPIA

Yoyo Crown processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), to the extent applicable, and aims to process information lawfully, reasonably and transparently for specific and legitimate purposes.

3. Information collected

  • Name, contact and delivery information.
  • Order, transaction and support information.
  • Payment-related information needed to process transactions.
  • Technical, device, usage, cookie and similar information, subject to applicable settings.
  • Marketing preferences and consent or objection records.

4. Purposes

We use personal information to process and fulfil orders, process payments, arrange delivery, provide support, manage returns and refunds, improve the store, prevent fraud, comply with legal obligations and conduct lawful marketing.

5. Consent and direct marketing

Depending on the circumstances, processing may rely on consent, contract performance, legal obligations or another lawful basis permitted by POPIA. Where consent is required for electronic direct marketing, we use an appropriate opt-in process and provide a practical way to unsubscribe or object.

6. Cookies and tracking

Cookies and similar technologies may be used for necessary store functions, preferences, analytics and advertising. Where consent is required for non-essential tracking, an appropriate consent mechanism should be used. Cookie choices can also be managed through available store controls and browser settings.

7. Service providers and transfers

We may share information with Shopify, payment providers, couriers, fulfilment partners, technology providers, analytics providers and advertising platforms where reasonably necessary. Some providers may process information outside South Africa; applicable POPIA cross-border requirements will be addressed.

8. Security and retention

We use reasonable technical and organisational measures to protect personal information and retain it only as long as reasonably necessary for legitimate business, contractual and legal purposes.

9. Your rights

Subject to applicable limitations, you may request access, correction or deletion, object to certain processing, withdraw consent where applicable and object to direct marketing. Identity verification may be required.

10. Complaints

Use our Crown Concierge page for privacy requests or complaints. You may also have the right to complain to the South African Information Regulator.

11. Changes

We may update this policy from time to time. The current published version identifies the latest update date.