Contact information

YOYO CROWN — CONTACT INFORMATION

Effective Date: 18 September 2026

1. Business Identification

Legal Entity: YOYO CROWN (Pty) Ltd
Trading Name / Brand: YOYO CROWN
Founder & Owner: Tadinashe Nathan Mupanduki
Country of Registration: South Africa

Physical Address:
49 Cook Street
Vasco Estate
Cape Town
Western Cape, 7460
South Africa

Telephone: +27 67 739 7169
Email: Shop.3flavours@gmail.com

YOYO CROWN (Pty) Ltd is the legal entity responsible for the YOYO CROWN online store, including the sale and supply of products, customer service, order processing and related business operations.

YOYO CROWN is operated independently from 3Flavours, which is a separate registered entity. 3Flavours is not the legal seller, contracting party, or responsible party for YOYO CROWN transactions unless expressly stated in a separate agreement or transaction.

2. Customer Support

Customers may contact YOYO CROWN using the telephone number or email address above.

We aim to respond to customer enquiries within 2–4 business days, although response times may vary depending on the nature and complexity of the enquiry, weekends, public holidays and periods of unusually high demand.

For order-related enquiries, customers should, where possible, include their order number and relevant details so that we can assist efficiently.


INTERNATIONAL CUSTOMER & COMPLIANCE INFORMATION

YOYO CROWN is a South African business and primarily operates under South African law. We also accept or may accept orders from customers outside South Africa where international delivery is available.

Where an international transaction is subject to mandatory consumer, privacy, tax, customs or other legal requirements in another jurisdiction, YOYO CROWN will comply with those requirements to the extent applicable to the transaction.

Nothing in this policy is intended to remove or restrict any mandatory rights that cannot lawfully be excluded.

3. International Customer Support

International customers may contact YOYO CROWN using:

Email: Shop.3flavours@gmail.com
Telephone: +27 67 739 7169

International customers should take South African business hours and time-zone differences into account when contacting us.

We generally aim to respond to international enquiries within 2–4 business days.

4. Legal Entity & Business Responsibility

The legal entity responsible for YOYO CROWN is:

YOYO CROWN (Pty) Ltd
Founder & Owner: Tadinashe Nathan Mupanduki
49 Cook Street, Vasco Estate, Cape Town, Western Cape, 7460, South Africa

YOYO CROWN (Pty) Ltd is the contracting party for purchases made through the YOYO CROWN online store, subject to the terms applicable to the relevant transaction.

3Flavours is a separate registered entity and is not the legal operator of YOYO CROWN merely because the email address used for customer communication contains the 3Flavours name.

Where personal information is processed for YOYO CROWN's business operations, YOYO CROWN (Pty) Ltd acts as the relevant Responsible Party for purposes of South African POPIA, where applicable.

5. Governing Law & Consumer Rights

YOYO CROWN's business operations and transactions are principally governed by the laws of the Republic of South Africa, including applicable consumer-protection and electronic-commerce legislation.

This includes, where applicable:

  • The Consumer Protection Act 68 of 2008;
  • The Electronic Communications and Transactions Act 25 of 2002;
  • The Protection of Personal Information Act 4 of 2013 (POPIA); and
  • Other applicable South African legislation and regulations.

South African law does not necessarily eliminate mandatory consumer rights that may apply to an international customer under the law of the customer's jurisdiction.

Accordingly, any provision in YOYO CROWN's policies is subject to mandatory rights and protections that cannot lawfully be excluded or waived.

Nothing in this policy should be interpreted as requiring an international customer to surrender a mandatory legal right.

6. International Shipping & Customs

International shipping is available only to selected destinations and products where the relevant delivery arrangements are available.

For international orders:

  • Shipping charges will be displayed at checkout where applicable.
  • Delivery estimates are estimates and may be affected by customs, border controls, courier delays and other circumstances outside YOYO CROWN's reasonable control.
  • Customs duties, import taxes, VAT, brokerage charges, clearance fees or other charges imposed by the destination country may be payable by the customer unless otherwise stated at checkout.
  • Customers are responsible for providing accurate delivery and customs information.
  • YOYO CROWN will provide accurate product descriptions and reasonable customs information based on the order.
  • YOYO CROWN will not intentionally falsify, undervalue or misrepresent customs declarations.
  • Customs authorities may inspect, delay or hold shipments in accordance with the laws of the destination country.
  • YOYO CROWN cannot guarantee that a particular product will be permitted into every country.

Customers are responsible for checking whether imported beauty, hair, cosmetic or related products are permitted in their destination country before placing an order.

7. International Privacy

YOYO CROWN processes personal information in accordance with its Privacy Policy and applicable data-protection legislation.

For South African operations, YOYO CROWN is subject to POPIA where applicable. POPIA establishes requirements for the lawful processing of personal information by responsible parties.

Where YOYO CROWN processes personal information relating to individuals in another jurisdiction, additional privacy legislation may apply depending on the circumstances, including the nature of the customer, the customer's location and the activities being undertaken.

Where legally applicable, this may include legislation such as:

  • The EU General Data Protection Regulation (GDPR);
  • Applicable UK data-protection legislation; and
  • Other applicable local or regional privacy laws.

YOYO CROWN does not represent that every provision of every international privacy law automatically applies to every customer or transaction.

Where applicable law provides the relevant right, customers may have rights concerning their personal information, including rights to:

  • Request access to personal information;
  • Request correction of inaccurate or incomplete information;
  • Request deletion where legally available;
  • Object to or restrict certain processing;
  • Withdraw consent where processing is based on consent;
  • Request information about processing activities; and
  • Exercise other rights provided by applicable law.

Privacy requests may be submitted to:

Email: Shop.3flavours@gmail.com

Further information is available in the YOYO CROWN Privacy Policy.

8. International Returns, Exchanges & Refunds

International customers may request returns, exchanges or refunds in accordance with the YOYO CROWN Return, Exchange & Refund Policy and any mandatory consumer rights applicable to the transaction.

International returns may require additional time because of:

  • International shipping;
  • Customs processing;
  • Border inspections;
  • Courier handling;
  • Import or export requirements; and
  • Other cross-border procedures.

Where a refund is legally due, the timing of the refund may also depend on the return of the goods, verification of the returned goods and processing by the relevant payment provider.

Mandatory consumer rights are not excluded by any voluntary return conditions contained in YOYO CROWN's policies.

9. Business Identification & Registration Information

YOYO CROWN is operated by:

YOYO CROWN (Pty) Ltd

Where legally required, YOYO CROWN will provide relevant company, tax, invoicing or other business information applicable to the transaction.

We do not publish confidential registration, banking or personal identification information unnecessarily. Where a customer, customs authority, payment provider or other authorised party requires documentation for a legitimate legal or commercial purpose, YOYO CROWN may provide appropriate documentation subject to applicable privacy and security requirements.

Important: Company registration numbers, VAT registration details and other regulatory identifiers should only be published where they are accurate and applicable. YOYO CROWN will not state that a particular tax or registration number applies unless it has been formally issued and is applicable to the business.

10. Separate 3Flavours Entity

3Flavours is a separate registered entity from YOYO CROWN (Pty) Ltd.

The existence of the 3Flavours name in an email address, payment reference, communication channel or historical business material does not change the legal identity of YOYO CROWN (Pty) Ltd as the operator and contracting entity for the YOYO CROWN store.

Where services are separately provided by 3Flavours to YOYO CROWN, those services are separate from the sale of YOYO CROWN products to customers.

11. Consumer Protection

YOYO CROWN aims to provide customers with clear and accurate information about its products, prices, delivery arrangements, returns and business identity.

South African consumer-protection legislation establishes requirements concerning consumer information, fair business practices and consumer rights.

Nothing in this Contact Information policy, the Terms of Service, Shipping Policy, Return Policy or Privacy Policy is intended to unlawfully exclude or limit mandatory statutory rights.

12. Contact Details

For general enquiries, orders, returns, privacy matters or other customer-support requests:

YOYO CROWN (Pty) Ltd
Founder & Owner: Tadinashe Nathan Mupanduki
Address: 49 Cook Street, Vasco Estate, Cape Town, Western Cape, 7460, South Africa
Phone: +27 67 739 7169
Email: Shop.3flavours@gmail.com

Brand: YOYO CROWN
Legal Entity: YOYO CROWN (Pty) Ltd
Separate Entity: 3Flavours