Effective Date: 18 September 2026
This Return, Exchange & Refund Policy applies to purchases made from YOYO CROWN (Pty) Ltd (“YOYO CROWN”, “we”, “us” or “our”) through our website and other authorised sales channels.
YOYO CROWN (Pty) Ltd is a South African registered private company and operates the YOYO CROWN brand.
This policy explains our procedures for returns, exchanges and refunds. It is intended to be read together with our Terms & Conditions, Privacy Policy and other applicable policies.
Nothing in this policy is intended to limit, exclude or waive any rights that you may have under applicable South African law, including the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), or any other applicable legislation.
Where a provision of this policy conflicts with a mandatory legal right, the applicable law will prevail.
Where permitted by applicable law, YOYO CROWN may accept a change-of-mind return within 30 days of delivery.
For a voluntary change-of-mind return, the product should generally be:
A change-of-mind return is different from a return relating to a defective, unsafe, damaged or incorrectly supplied product.
This 30-day period does not replace or limit any statutory consumer rights available under South African law.
YOYO CROWN respects the consumer rights provided under the South African Consumer Protection Act 68 of 2008.
Goods supplied to consumers are subject to statutory quality requirements and an implied warranty of quality.
Where goods fail to satisfy the applicable statutory requirements, including where they are defective, unsafe, unsuitable for their intended purpose or otherwise fail to meet the standards required by law, the consumer may have statutory remedies.
Under section 56 of the CPA, where applicable, a consumer may return qualifying goods within six months after delivery if the goods fail to satisfy the requirements and standards contemplated by the Act. Subject to the circumstances and the consumer's statutory rights, the consumer may be entitled to have the goods repaired or replaced, or to receive a refund.
YOYO CROWN will assess statutory claims in accordance with the CPA and other applicable South African legislation.
We will not reject a valid statutory claim merely because the customer's request falls outside our voluntary 30-day change-of-mind return period.
For ordinary change-of-mind returns, products must meet the requirements in Section 2.
Certain products may be excluded from voluntary change-of-mind returns because of their nature, hygiene considerations, customisation or other legitimate reasons.
However, an exclusion for a voluntary return does not remove a consumer's statutory rights in respect of defective, unsafe or non-conforming goods.
To request a return, contact:
Email: Shop.3flavours@gmail.com
Your request should include:
For damaged, defective or incorrect products, photographs may help us assess the issue and determine the appropriate resolution.
YOYO CROWN may provide return instructions after reviewing the request.
Customers should not send products to an address without first receiving return instructions from YOYO CROWN.
Please inspect your order as soon as reasonably possible after delivery.
If you receive:
please contact us as soon as reasonably possible.
We may request photographs, videos, order information or other reasonable information necessary to investigate the issue.
Where the issue is covered by applicable consumer law, YOYO CROWN will provide the remedy required by law.
Depending on the circumstances and applicable law, the resolution may include:
A 48-hour reporting period may be requested for logistical purposes, particularly for visible delivery damage, but failure to notify us within 48 hours does not automatically waive statutory rights that you may have under South African law.
Because of their nature, hygiene requirements, customisation or other applicable considerations, certain products may not qualify for a voluntary change-of-mind return.
These may include:
This section does not exclude statutory remedies for products that are defective, unsafe, incorrectly supplied or otherwise fail to comply with applicable consumer-protection legislation.
For hygiene and quality-control reasons, YOYO CROWN may not accept voluntary change-of-mind returns for wigs, weaves, extensions or similar products that have been:
Products should be inspected before installation, cutting, styling or alteration.
Where a product is defective or does not comply with applicable statutory requirements, consumers retain their rights under South African law.
YOYO CROWN may offer exchanges for eligible products, subject to stock availability.
Where appropriate, we may process an exchange by:
In some circumstances, we may recommend that the customer return the original product and place a new order for the desired product.
Any statutory rights relating to defective, unsafe or non-conforming goods remain unaffected.
Once a returned product has been received and assessed, YOYO CROWN will determine the appropriate outcome based on the reason for the return and applicable law.
Where a refund is approved, the refund will generally be made using the original payment method where reasonably possible.
Refund processing may take up to 10 business days after YOYO CROWN has approved the refund, depending on the payment provider and financial institution.
Additional processing time may be required by banks, card issuers or payment providers.
Where South African law prescribes a specific refund period, that statutory requirement will apply.
Where YOYO CROWN is responsible for supplying a defective, damaged or incorrect product, we will handle return shipping in accordance with the applicable circumstances and consumer law.
Where the CPA requires the supplier to bear the relevant return costs, YOYO CROWN will do so.
For voluntary change-of-mind returns that are not the result of a defect, incorrect product or other supplier error, the customer may be responsible for the reasonable cost of returning the product.
Any applicable return costs will be communicated to the customer before the return is processed.
Certain consumer transactions entered into as a result of direct marketing may be subject to statutory cooling-off rights under South African law.
The CPA generally provides a consumer with a five-business-day cooling-off period for qualifying direct-marketing transactions, subject to the requirements and exceptions in the legislation.
This statutory right is separate from YOYO CROWN's voluntary 30-day change-of-mind return policy.
Where a statutory cooling-off right applies, YOYO CROWN will process the cancellation and refund in accordance with applicable law.
Customers purchasing from outside South Africa may be subject to consumer-protection laws applicable in their country or jurisdiction.
Where mandatory consumer legislation applies to an international transaction, YOYO CROWN will comply with applicable legal requirements to the extent required.
Customers may also be responsible for customs duties, import taxes or other charges imposed by the destination country, where applicable.
YOYO CROWN may investigate suspected fraudulent activity, misuse of the returns process or attempts to obtain refunds for products that have been materially altered, used or misrepresented.
Nothing in this section permits YOYO CROWN to refuse a legitimate statutory consumer claim.
Where a return or refund request appears fraudulent, we may request reasonable evidence or information before processing the request.
A valid order number, receipt, invoice, payment confirmation or other reasonable evidence of purchase may be requested to process a return or refund.
Where a purchase was made through YOYO CROWN's website, we may be able to verify the transaction using our order records.
If you are dissatisfied with a product, return decision or refund, please contact YOYO CROWN first so that we can investigate and attempt to resolve the matter.
Email: Shop.3flavours@gmail.com
We will consider complaints in accordance with our internal procedures and applicable South African consumer-protection legislation.
Nothing in this policy prevents a consumer from exercising any right to approach an appropriate regulatory body, consumer-protection authority, tribunal or court where permitted by law.
Legal Entity: YOYO CROWN (Pty) Ltd
Trading / Brand Name: YOYO CROWN
Founder & Owner: Tadinashe Nathan Mupanduki
Country of Registration: Republic of South Africa
YOYO CROWN (Pty) Ltd is the entity responsible for the sale of YOYO CROWN products through the applicable sales channels.
3Flavours is a separate registered entity and is not represented by this policy as the legal operator of YOYO CROWN.
For all return, exchange and refund enquiries:
YOYO CROWN (Pty) Ltd
Email: Shop.3flavours@gmail.com
When contacting us, please include your order number and the email address used to place the order where possible.
This policy is intended to establish YOYO CROWN's consumer returns and refunds procedures while preserving rights provided by applicable South African legislation.
Where the Consumer Protection Act 68 of 2008, Electronic Communications and Transactions Act 25 of 2002, or another applicable law provides a consumer with a right that differs from this policy, the applicable legal requirement will prevail.
The CPA is specifically intended to establish national consumer-protection norms and standards in South Africa.
