Effective Date: 18 September 2026
YOYO CROWN (Pty) Ltd (“YOYO CROWN”, “we”, “us” or “our”) provides delivery services for orders placed through our online store.
We currently offer delivery across South Africa and may offer international shipping on selected products and to selected destinations.
Shipping availability, delivery fees and estimated delivery times may vary depending on:
YOYO CROWN (Pty) Ltd is the legal entity responsible for orders placed through the YOYO CROWN store.
3Flavours is a separate registered entity and is not the legal operator of YOYO CROWN.
Standard orders are generally processed within 1–2 business days after successful payment confirmation.
Processing may take longer for:
Where a product has a specific processing or dispatch timeframe, that information may be displayed on the relevant product page or communicated to you after purchase.
Orders placed on weekends or South African public holidays will generally begin processing on the next business day.
Processing time is separate from the delivery time required for the parcel to reach you.
YOYO CROWN offers delivery to addresses throughout South Africa, subject to courier coverage.
Standard delivery is generally estimated at:
2–5 business days after dispatch.
Delivery to remote, rural or outlying areas may take longer.
Delivery estimates are provided as guidance and may vary depending on the courier, destination and circumstances affecting transportation.
Where a specific delivery timeframe has been expressly agreed with you, that commitment will be subject to applicable law.
International delivery may be available for selected products and destinations.
Where international shipping is available, estimated delivery may generally be:
7–14 business days after dispatch.
International delivery times can vary substantially depending on:
International delivery estimates are therefore not guaranteed unless a specific delivery commitment has been expressly agreed.
Shipping fees are calculated during checkout based on the applicable delivery destination, shipping method, courier rates and other relevant factors.
Shipping fees may vary according to:
Where free shipping is offered, the applicable terms and geographic or product restrictions will be displayed with the promotion.
For international orders, customers may be responsible for charges imposed by the destination country, including:
These charges are generally outside YOYO CROWN's control.
Once your order has been dispatched, we may provide a tracking number by email, SMS or another available communication method.
Tracking information is generally provided by the relevant courier or logistics provider.
Some tracking systems may require approximately 24–48 hours after dispatch before tracking information becomes active.
If your tracking information does not update immediately, this does not necessarily mean that your parcel has been lost or delayed.
YOYO CROWN will take reasonable steps to process and dispatch orders within the stated processing period.
However, delivery may be delayed by circumstances outside our reasonable control, including:
Where we become aware of a significant delivery problem, we will take reasonable steps to assist with resolving the issue.
Nothing in this policy limits any consumer rights that cannot legally be excluded under South African law.
YOYO CROWN will use reasonable care when preparing and dispatching your order and will use appropriate delivery providers.
We do not treat the mere handover of a parcel to a courier as automatically removing YOYO CROWN's legal responsibilities to the customer.
Where a parcel is lost, damaged or otherwise affected during delivery, YOYO CROWN will investigate the matter with the relevant courier and determine the appropriate resolution in accordance with the circumstances and applicable law.
Where consumer legislation provides you with a remedy against YOYO CROWN, that right will not be excluded by this Shipping Policy.
Customers are responsible for providing accurate delivery information at checkout.
This may include:
If an order cannot be delivered because the customer provided incorrect or incomplete information, additional delivery or re-shipping charges may apply where permitted by law.
If you notice that your delivery information is incorrect, contact YOYO CROWN as soon as possible.
We cannot guarantee that an address can be changed after an order has been dispatched.
Couriers may attempt delivery according to their own delivery procedures.
A parcel may be returned to YOYO CROWN or the relevant fulfilment provider where:
Where a failed delivery results from information or circumstances attributable to the customer, reasonable additional delivery costs may apply where permitted by law.
If the parcel is returned to us, we will contact you where reasonably possible to determine whether re-delivery or another appropriate resolution can be arranged.
If your parcel appears to be lost, damaged or significantly delayed, please contact us as soon as reasonably possible.
We may request:
We may contact the courier or fulfilment provider to investigate.
Where YOYO CROWN is legally responsible for the issue, we will provide the remedy required by applicable law.
If your parcel arrives visibly damaged, we recommend photographing:
Please contact us as soon as reasonably possible.
Photographic evidence may help us investigate courier-related damage, but a customer's failure to report damage immediately does not automatically remove any statutory rights that may apply.
Some YOYO CROWN orders may contain products fulfilled from different suppliers or locations.
In these circumstances:
Where possible, tracking information will be provided for each dispatched parcel.
Pre-order, custom and personalised products may have longer processing times than standard products.
The estimated processing or dispatch timeframe for these products will generally be communicated on the product page or at the time of purchase.
If an order contains both standard and pre-order/custom products, items may be dispatched separately depending on fulfilment arrangements.
International customers are responsible for ensuring that products ordered can legally be imported into their destination country.
Customers may be responsible for:
YOYO CROWN cannot guarantee that a destination country's customs authority will release a particular product.
Where a parcel is held, delayed or refused by customs, we will provide reasonable assistance where possible, but customs decisions remain outside our control.
Shipping and delivery charges may be treated differently depending on the reason for a return.
For information about:
please refer to our Return, Exchange & Refund Policy.
Where applicable South African consumer legislation requires YOYO CROWN to bear a particular delivery or return cost, that legal requirement will apply.
For shipping, delivery or tracking enquiries, contact:
YOYO CROWN (Pty) Ltd
Founder & Owner: Tadinashe Nathan Mupanduki
Telephone: +27 67 739 7169
Email: Shop.3flavours@gmail.com
Address:
49 Cook Street
Vasco Estate
Cape Town
Western Cape
7460
South Africa
When contacting us regarding an order, please provide your order number where possible.
3Flavours is a separate registered entity from YOYO CROWN (Pty) Ltd.
3Flavours is not represented by this Shipping Policy as the seller, legal operator or owner of YOYO CROWN.
Where YOYO CROWN uses an independent fulfilment, logistics or business service provider, the use of that provider does not change the identity of the legal seller of products purchased through YOYO CROWN.
Orders placed through the YOYO CROWN store are orders with YOYO CROWN (Pty) Ltd, subject to these Terms, our other applicable policies and South African law.
Delivery estimates contained in this policy are intended as reasonable estimates and are not intended to exclude any rights or remedies provided to consumers under applicable South African law.
Where this Shipping Policy conflicts with a mandatory provision of applicable legislation, the applicable legislation will prevail.
